After a rather favorable first impression with DxO I must add a non-favorable posting. It will be short but not sweet.
DxO came out with an upgrade. Every time I launched the product it asked me if I wanted to upgrade. A couple of times I responded with a Yes and, after an extremely slow and long download the install failed. Last night I got an email from them announcing yet another upgrade. The email had a link to their website where I found the download page. Another extremely slow and long download. It took two attempts to complete because the first one failed.
When I ran the install it too was extremely slow. But the worst part is the install failed again. This time it corrupted DxO and it won’t even run now. So I’m out the bucks I paid for it.
Would I recommend DxO to anyone. No, I can’t say that I would. Obviously, it doesn’t matter how good the product is if you can’t upgrade it. And to top it off, their customer support is legendary for being unhelpful. I don’t know if I want to waste what little spare time I have on them. It’s easier just to take it out of my workflow and uninstall it. I got along just fine with out it before and I’ll do just fine without it now.
Read the final posting in this saga to see how it all turned out.
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